ISENSE IOT Privacy Policy

Who we are

ISENSE IOT (i-SENSE) is a temperature and humidity monitoring service operated by Windosoft for businesses. Accounts are created for each customer's staff by their organisation or by i-SENSE; the app has no public sign-up.

Information we collect

Account details: name, email address, optional phone number, role, the customer organisation and any branches or rooms assigned. Passwords are stored only as secure hashes.

Sensor data: temperature, humidity, battery, signal and device identifiers (such as IMEI or serial number) from your organisation's devices, and alerts and the responses recorded for them.

App and device information: device name, platform, app version, a push notification token, sign-in sessions, and technical request logs (time, screen or endpoint, result and IP address).

We do not collect your location, contacts, photos, camera or microphone data, and we do not show advertising.

How we use it

To provide monitoring, dashboards, reports and alarms; to send alert notifications to your phone; to run background alarm monitoring on Android if you keep it on; to manage subscriptions; and to keep the service secure and working.

Sharing

We do not sell personal information. Data is visible to authorised users of your organisation and to i-SENSE administrators.

We use service providers only to run the service, such as our hosting provider and Expo / Google for delivering push notifications. We may disclose information if the law requires it.

Security and retention

Data is sent over encrypted connections (HTTPS). Sign-in data on your phone is kept in the device's secure storage. We keep account and sensor data while your organisation uses the service and as needed for its records and legal obligations, then delete it on request.

Your choices

You can switch notifications and alarms off in the app, or sign out to stop them on that phone.

To access, correct or delete your account and its data, ask your organisation's administrator or contact the i-SENSE team through https://app.isenseonline.me.

Children

The service is for businesses and is not directed at children.

Changes and contact

We may update this policy and will change the date below when we do. Questions: contact the i-SENSE team through https://app.isenseonline.me.